Request account or game-data deletion
You can request deletion without reinstalling or opening the game. Requests are handled by BITFYBTC support at support@bitfybtc.com.
How to request
- Email us from the email address registered to your BITFYBTC account.
- Use the subject Bubble Nova account or data deletion.
- State whether you want only Bubble Nova-associated game data deleted or your whole connected BITFYBTC account and associated data deleted. The whole account is shared with the connected website/services.
- If you no longer have access to your registered email, say so; support will explain a proportionate alternative identity check. Never include a password, one-time code, private key or bank/card details.
If the button does not open your email app, manually email support@bitfybtc.com. This page does not send a request or delete an account until you choose to contact support. In-app route: Wallet → Profile → Privacy & Data → Request deletion.
What happens next
Support verifies ownership, clarifies the requested scope and processes deletion or de-identification of information no longer needed. Depending on scope, this includes the active profile/account access, sessions and associated game data, including demo-coin records and promotional-bonus information no longer needed. Account freezing or logging out is not a substitute for deletion. Support confirms the outcome and explains any required further step.
Records that may need to remain
Limited accounting/transfer, security/fraud, dispute and request-completion records may need retention for a legitimate requirement. Support explains the categories, reason and period or event that ends that requirement; retained data is restricted to that purpose. There is no promise that all records vanish instantly. Google Play orders and independent providers’ records are controlled under their own policies. See the retention policy.
Local data and purchases
Clearing Android app storage or uninstalling removes local game data, including unsynced coins, but does not delete the server account. Deleting a shared account can affect other BITFYBTC services. Account deletion does not automatically refund a purchase; use Google Play’s order/support options for purchase requests.